Chamblee Launches New Citibot Number

Number update makes service more accessible and offers new alert feature

By The City of Chamblee June 18, 2020

TheCity of Chamblee has a new number for its Citibot texting service, 833.975.2533. The service now will use this toll-free number to increase accessibility for residents of Chamblee.

Chamblee launched Citibot last year so residents could report city issues, search the city website for information or send a message to staff via text message. The new toll-free number also includes a new feature that allows Chamblee residents to opt-in to receive text alerts and updates directly from the city. The city plans to utilize the new text alert feature for COVID-19 updates, city news and emergency preparedness.

With Citibot, residents and visitors of Chamblee can text in questions to quickly access relevant city information about business licenses, trash pickup times, permitting info and public meeting announcements,” says City Manager Jon Walker. “This lets us respond to people quickly and efficiently and is another tool we have to get the word out if we have an emergency.”

The interactive chatbot also responds immediately to a resident’s text message regarding city issues including potholes, broken street signs and missed trash pickups. When the city fixes the reported issue, Citibot follows up to let the person know their query has been resolved. Residents who choose to opt-in to receive text alerts from the city will get updates according to the topics or categories they are most interested in and can update their preferences or opt-out at any time.

Across the country, we have seen how much trust people have in their local government, particularly during this pandemic,” said Bratton Riley, Citibot’s co-founder and CEO. “Through partnerships with cities like Chamblee, we can help municipalities deliver important information in an easy and accessible way to their residents through text message. If residents have a question or need help, they can respond to the Citibot communications to get assistance from the city.”

To start a conversation with Citibot and opt-in for text updates, Chamblee residents can text “hello” to 833.975.2533. The old number, 470-450-2533, no longer will be used. 

For more information on the City of Chamblee please follow Facebook, Instagramand Twitter.  Find the City at 5468 Peachtree Road Chamblee, GA 30341.  Reach them by phone at 770-986-5010.

Connect with Citibot on Twitter, Facebook, or Instagram.

LIKE THIS ARTICLESandy Springs Dunwoody Macaroni Kid is a free weekly newsletter and website focused on fun family events and information in Sandy Springs, Dunwoody, Chamblee, Doraville, Atlanta, and Perimeter. We gather together all kinds of local family events and activities each week and add useful information about classes, family-focused businesses, book and product reviews, recipes, crafts, school and camp guides and more. We proudly serve families in Sandy Springs, Dunwoody, Chamblee, Doraville, Atlanta, and Perimeter! Sandy Springs Dunwoody Macaroni Kid is full of useful local information like this PLUS tons of kid-friendly events on our event calendar. Have an event you'd like submitted to our calendar for consideration? Submit an event here. Like what you see here and want to get all the fun delivered to your inbox weekly? Subscribe to our FREE weekly e-newsletter for 411 on the local family fun. You can find Sandy Springs Dunwoody Macaroni Kid on Facebook, Twitter, Instagram, and Pinterest.